Joybird Reviews

Have had a terrible experience so far with Joybird.
To start, their build and delivery estimates were completely off. Our furniture was delayed by months and Joybird was not communicative with us about the delays even when we reached out to ask for updates.
After the furniture finally arrived, we have had multiple failures from 2 of the 3 pieces we have ordered and it has not even been a full year owning them. The wood and build quality of Joybird furniture is clearly cheap.
Even further, when the furniture breaks the support team is not quick to reply via email and via phone they just ask you to leave a message rather than placing you in touch with a support team member to talk with. After you eventually get through the support steps via email, you have to go through the same delayed build and ship process to get the replacement pieces delivered which means you are without furniture for months.

If there was a "0" star I would leave it. This is the worst company I've ever dealt with. We ordered a couch, an ottoman and two chairs for our living room in January 2021. Five months later, yes, 5, the email me (after emailing them for one month back and forth) that my furniture is LOST. All they can do at this point is to order another couch, chairs, ottoman..and it will be delivered by October 2021. LOL. No incentive or free shipping or discount offered.,,just "we are sorry" here is our new order number.. unbelievable. We asked for a 100% refund, which we are still waiting on.
We ordered a bed from JOYBIRD back in jan 2019 and it it beautiful and has held up, customer service back then was great, although shipping and delivery was a pretty bad nightmare. Obviously the company has changed drastically since, please do yourself a favor and DO NOT ORDER FROM THIS COMPANY.

DO NOT DO NOT DO NOT buy from this company. Ordered a sideboard from them, on March 8, it arrived with warped doors and the magnets that hold the doors were placed too far back for the doors to connect. Put in a warranty request, warranty guy shows up on MAY 18, proceeds to do ADDITIONAL DAMAGE to the base of the magnets, leaving them hanging by a sliver. I am submitting this review in as many places as possible.

3-5 Day response times.
It is insane how badly this company treats its customers. Withholding cancelled funds and twiddling their thumbs instead of responding to tickets seems to be their MO. I'm just blown away by how bad it is.

The worst customer service imaginable. They delivered a broken credenza - doors and drawers non-functional. Either it was assembled incorrectly or it was previously owned and damaged. The delivery driver acknowledged the unit was broken but would not take it away. I immediately contacted Joybird by email, phone and via various online forms. I could not get a response from them. No response at all. MANY weeks later I finally got a call and scheduled a pick up time for the broken unit. The driver never came. When I contacted Joybird they falsely claimed the driver had attempted contact with me. Which never happened. I am now waiting MANY more weeks for another appointment for the broken credenza to be picked up. Who knows if they will come, or if I will get my money back. Steer clear of this company!

Ordered sectional couch Nov 26, 2020. Today is 4/20/21. Paid in full when I ordered. Original estimated date of delivery was 1/11/21. Right now 1/3 of my couch is at a local delivery service, have called and emailed multiple times to determine if the rest of my couch even exists, I received 1 response 10 days ago saying they will look for it and get back within 3-5 days. In the meantime I have been out $3600 for months and I don't know if I will even ever get my couch. Just a overall horrible experience.

I have now experienced the gamma of how Joybird as a company works, and would not recommend purchasing from them. We purchased a pink sofa and loved it… for around 2 weeks. After that, it looked terrible because pilling was awful. The representative I spoke to told me that this issue was not a defect of the fabric. Apparently anyone purchasing any of the “key largo” fabrics has many hours a week to spend using a tiny fabric pillar, but I don’t. I had seen the “returns? No worries” language throughout the website and the materials they sent out, and thought that if the couch looked this bad only a couple weeks in, I should exchange it. So, I spoke to another customer service representative that told me, yes, returns were free (they actually aren’t- 10% restock + shipping) but I must PURCHASE ANOTHER COUCH and they will only refund me the money after they receive the old one months later. This is a ridiculous policy, and in my opinion, purposely misleading of “free exchanges”. Before they delivered the second couch I had to make several phone calls to make sure they would be picking up my first couch to ensure I was able to get my refund- the first couple confirmed they were not going to pick up the previous sofa. This was an anxious process because the customer service is not available to speak with immediately and promises to call you back at another time. Sometimes they do, sometimes you never receive a call back. I also tried to get any other number I might be able to get a customer representative on the line quicker int he case I had a problem with my delivery, but the phone numbers I were given were “out of service”, which made me really worry if I would receive my money back (which to be fair, I did).
I know we are in the times of covid, but this situation is somewhat ridiculous. It has been a year since total shut down and customer service is operated from peoples homes. I understand it must have been difficult for companies to operate.. but what I don’t understand why joybird has so many “Flash Sales” if they can’t deliver you your order when it’s promised.
Both of our couches were solidly built, and our second, the green velvet is lovely. But, I give only one star.. because costumer service matters- and if there is an issue, you’re pretty much on your own to make things happen. I hope that Joybird changes their policy to actually allow for exchanges + adds some customer service staff, because otherwise, it’s just not worth the trouble.

I ordered a couch from Joybird back in 2017 and it worked out great. So we decided to order another one in early 2020, a mini couch with a pull-out bed for a small spare room. The couch arrived with a hole in the cushion and the bed wasn't assembled correctly, resulting in a terrible sag in the seat. After much back-and-forth with what I would describe as hostile customer service, we were able to get a repair person out to our house to fix it roughly two months later. The couch still sags and the experience was not good. The quality seems to have decreased greatly since they were bought by Lazy Boy. I would not order from them again.

This company is absolutely horrible. Last year I ordered a dining set from them. After reaching out to them, they confirmed it was delayed. I decided to wait, and ended up getting it a month late. The chairs were damaged because the foam they packaged them with slipped off during shipping, and they didn’t include the correct screws for the legs. The table could not be assembled. I refused delivery & requested a refund. In December I decided to give them another try, maybe my first experience was a fluke and due to the pandemic. I ordered a couch with two pillows, and placed a second order for another pillow the next day. All were supposed to be delivered end of February. I ended up getting the two pillows from my first order earlier than planned, so I thought that was a good sign. Wrong. Our delivery window came and went and nobody contacted us. I emailed them to ask if my order was delayed, and they told me to call the carrier without giving me a tracking number. I emailed again and asked for a tracking number. They replied and gave me the same number, and said it was for their delivery team. I called twice and left a voicemail. Nobody returned my call. My couch never got delivered. I emailed them and called to cancel my order. It took two weeks for them finally cancel my pillow order, and I’m still waiting to receive the refund for my couch. They confirmed they cancelled it, but are still charging me $99 for in home delivery for the couch. I’m in a struggle now to try to get that refunded. It’s been an absolute nightmare and I do not recommend anyone purchase from this company. They steal money from people. In a pandemic.

Awful experience. Ordered a couch two months ago. It arrived damaged on three sides due to the packaging. Sent an email, have tried calling multiple times only to be lead through the maze of menu options and then to be dropped. I cannot get a hold of anyone to help. I want my money back. I paid a premium price for a subpar product and no service.

Only time I heard from Joybird about anything, was prior to my items arriving. The moment they hit the door, and I had issues that needed assistance, I literally couldn't get an email response, one.
Leave messages, no call back; Send emails, no response. Left one negative review on their "Review your products", they deleted the review, and blocked me from further reviews.
It's so sad, because their furniture is amazing, but I CANNOT recommend any interaction with this company. A little less money on over-promise, marketing & little bit of money on customer service would be the best advice anyone could offer.

Today is March 6, 2021. I ordered a chair and two pillows on November 17, 2020. The estimated delivery date was between December 22 and December 28. Around February 1st, I got an email saying it had been shipped. On February 19th, I was asked to choose a delivery date. The only choices were Saturdays. I chose the earliest, February 27th. I was never contacted the day before to be given a three-hour delivery window. I paid more than $1,000 nearly four months ago, and I still don't have the merchandise. Phone calls and emails are not answered. The website is well done, and the reviews THERE are glowing. The fabric swatches sent were plentiful. I am very concerned and frustrated by the lack of customer service.